At aetrex.ae, we are committed to ensuring your satisfaction with every purchase. Below are the details of our return policy:

Return Policy Overview

• Eligibility: You may initiate a return within 7 days from the date of delivery if the products does not meet your expectations or exhibit a manufacturing flaw.
• Condition of Products: Returned items must be in their original condition, with all packaging and tags intact, to be eligible for a successful return.

Exchange Policy

We do not offer an exchange policy. Instead, customers are encouraged to place a new order after completing the return process for the original purchase.

Return Shipping Details

• Within the UAE: Return shipping is free for the first return. From the second return onwards, a fee of AED 30 will be applied.
• For International Deliveries:
• Saudi Arabia & Oman: Return shipping fee is AED 100.
• Kuwait: Return shipping fee is AED 150.
• Bahrain, Qatar & Other International Destinations: Return shipping fee is AED 200.

Refund Process

1. Upon receiving the returned items, our team will inspect them thoroughly within 2-3 working days.
2. If the return is approved, the refund will be processed to your original payment method.
3. The credit typically appears in your account within 7-14 working days, depending on your bank’s processing time.

Important Note

If our inspection reveals that the returned item has been damaged due to misuse, the return will not be approved, and the item will be returned to the customer.

For any further queries, please contact our customer support team. We are here to assist you. 

customer@qualitygroup.ae