At aetrex.ae, we are committed to ensuring your satisfaction with every purchase. Below are the details of our return policy:

Return Policy Overview

Eligibility: You may initiate a return within 7 days from the date of delivery if the products has a manufacturing defect.
Condition of Products: Returned items must be in their original condition, with all packaging and tags intact, to be eligible for a successful return.

Exchange Policy

Exchanges are accepted within 7 days of delivery. Items must be unused, in original packaging and accompanied by a receipt.

Return Shipping Details

Within the UAE: Return shipping is free for the first return. From the second return onwards, a fee of AED 30 will be applied.

For International Deliveries:

• Saudi Arabia & Oman: Return shipping fee is AED 100.
• Kuwait: Return shipping fee is AED 150.
• Bahrain, Qatar & Other International Destinations: Return shipping fee is AED 200.

Refund Process

Upon receiving the returned items, our team will inspect them thoroughly within 2-3 working days.
If the return is approved, the refund will be processed to your original payment method.
The credit typically appears in your account within 7-14 working days, depend on your bank’s processing time.

Important Note

If our inspection reveals that the returned item has been damaged due to misuse, the exchange will not be approved, and the item will be returned to the customer.

For any further queries, please contact our customer support team. We are here to assist you.